Returns & Repairs
If your Parkell device needs repair, we will strive to have it fixed and on its way back to you as quickly as possible. Nearly all electronic devices sent to us for repair are fixed and on their way back within 72 hours after we receive customer approval to make the repair.
Most repairs are done at no charge for parts and labor because of the 5-year warranty that we offer on nearly all of our devices. This warranty applies to items purchased for use in the United States and Canada only. Hoses, handpieces and cords are covered with a 1-year warranty. If the warranty doesn’t apply, you’ll be happy to know that our service charges are very modest.
To send your device in for repair, please download the Repair Service Form, complete it and enclose it along with the device.
ATTN: CANADIAN CUSTOMERS: Please contact Parkell to find out where in Canada you can send your device for service. It will save you (and us) the high costs of sending the product back and forth across the border. It’ll also help speed up your repair, too!
If you need to return your Parkell product, the procedure is very simple. First, make sure to contact us before you send the item in so that we can make arrangements on our end. Next, we ask that you please prepay the shipping charges and carefully pack the product so as to prevent damage during transit. We do not accept packages sent to us with freight/postage collect and failure to properly protect the returned item will void its warranty. Lastly, when you send a product back to us, kindly include a brief note explaining the problem.
Learn more about Parkell’s Return Policy here.