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Terms of Sale

  1. PRICES: Prices shown do not include delivery charges, insurance or local sales tax. Since we continually improve and update our products, we reserve the right to make changes in product design without prior notice, and we have no obligation to accept prior models for alteration, exchange or credit. Orders will always be filled with the latest available model. Discounts are valid only on merchandise purchases made directly through Parkell. Possession of this catalog does not constitute an offer to sell. We reserve the right to correct any clerical omission or error. Moreover, unless you are viewing the most recent version of Parkell Today, the prices indicated may not reflect current prices.
  2. ACCOUNT TERMS: Credit cards are accepted for payment only at the time the order is placed. Overdue accounts will be subject to a 1.5% monthly interest charge.
  3. TRIAL PERIOD: Our “Risk-Free” trial period is designed to encourage dental professionals to see how our products work in their own hands. The trial period applies only to a single unit of a product purchased for the first time by a customer (“new product”) and only if the new product is purchased directly from Parkell. The trial period does not apply to certified, refurbished products purchased from Parkell (though all standard warranties apply). Moreover, different delivery systems and/or different shades or colors of a previously-purchased product do not constitute new products that are eligible for the trial period. Credits/refunds will be issued for returned trial period items if they are returned within their allowed trial period, are in their original packaging with all accessories, and are undamaged and unaltered. Devices returned should be suitably cushioned and protected against internal rattling, scuffing, and damage in transit, and should be over-packed in a corrugated shipping carton (never use paper envelopes or padded “jiffy” bags as outer packing). Failure to properly protect the product during shipping could result in the return not being accepted by us and the customer will not receive credit. (Please note: Express shipping will not be reimbursed). The trial period does not apply to the following Parkell products: mixing tips, hedgehog burs, scaler inserts, and separately-ordered accessories for any Parkell devices (such as, but not limited to, electrodes and batteries).
  4. WARRANTY: Products claimed to be defective and found by us, on inspection, to be defective due to a manufacturing defect or other fault of ours will be repaired or replaced at our option according to the terms of the original warranty. Repairs or parts replacements made during a warranty period do not extend the warranty beyond the original expiration date. Warranty repairs must be returned by customer, carefully packed in the manner described in Section 3 of the “Terms of Sale”, with shipping charges prepaid. Unauthorized alterations, misuse, abuse or failure to follow operating instructions supplied with any given product automatically voids all warranties extended at time of sale. The 5-Year power unit warranty for Parkell scalers covers the unit and foot pedal; scaler handpieces and external cables have 1-year warranties. Batteries for any Parkell product are not covered under warranty.
  5. WARRANTY vs TRIAL PERIOD: Do not confuse warranty period with trial period. Extended warranties of one to five years do not extend the duration of any trial period.
  6. RETURN POLICY (FOR NON-TRIAL PERIOD PURCHASES): Most Parkell products that are purchased directly from Parkell and which are returned to Parkell in unused, unopened condition within 30 days of the invoice date qualify for a credit or refund for the product. Note that it is the purchaser’s responsibility to pay return shipping costs and Parkell will not credit or refund the shipping costs on the original invoice. Products returned to Parkell must be carefully packed by the customer in the manner described in Section 3 of the “Terms of Sale”.
  7. The warranties described above are in lieu of all warranties of merchantability, fitness for purpose or other warranties, express or implied. Parkell does not accept liability for any loss or damage, direct, consequential or otherwise, arising out of the use of or the inability to use any of our products. Before using any product, the user shall determine the suitability of the product for its intended use and the user assumes all the risk and liability whatsoever in connection with such use.
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Parkell, Inc., 300 Executive Drive, Edgewood, NY 11717 USA , 1-800-243-7446